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Policy Type: Executive Limitations

Policy Title: Treatment of Clients

Date Adopted: June 13, 2019
Date Reviewed: November 17, 2023
Date Amended: March 23, 2021

With respect to interactions with clients or those applying to be clients, the Superintendent shall not cause or allow conditions, procedures, or decisions which are unsafe, untimely, undignified, discriminatory and/or unnecessarily intrusive.

For the purpose of this policy, “clients” refers to children and youth on the APSEA caseload and their families.

The Superintendent will not:

  1. Elicit information for which there is no clear necessity;
  2. Use methods of collecting, reviewing, transmitting, or storing client information that fail to protect against improper access to the material;
  3. Operate programs, services and facilities without appropriate accessibility and privacy;
  4. Operate programs, services, and facilities without ensuring the client has a clear understanding of what may be expected and what may not be expected from the service offered;
  5. Operate without informing clients of this policy; or
  6. Operate without providing a way to be heard for clients who believe that they have not been accorded a reasonable interpretation of their rights under this policy.


EL 1 - Global Executive Limitation | EL 3 - Treatment of Staff